I too have visited this store more than once intent on buying and felt ignored and unvalued. They once quoted me $20.00 to replace a watch battery, and I went down the street and had it done for $5.00.
Good luck with the next 126.
The Reusch store is full of experts. I have been in several times with a variety of projects: make a chain, discuss gold coin sale, size a ring, and just browsing. I always have fine help and people interested in my projects. Thanks for being a classy business!
126 years in business seems to be more important than real customer relations.
I have since gone elsewhere and have bought several pieces. I no longer consider them a possible option, and even now I'm planning on buying a significant gift but absolutely will go elsewhere, anywhere, but not there.
Awesome Store, Awesome People. I can't imagine a negative review unless form scared competition... This establishment is First Class and you want go wrong bringing your jewelry needs to them. They have and do make awesome contributions to the jewelry trade in many ways...
I noticed the main stone on my ring is loose when we are in town. We dont know any Jewlery store in Petosky. So i just search online. Even with some negative reviews, i still decided to give this store a try because i appreciate th business owner actually replied to the negative reviews (they do care about their business). We were only in for the service/repair, not buying anything. But the lady, Amy (i think) attended me & provided very good service, just the same. because we send it in before Christmas holiday, she made sure we know it wont be done till after the holiday. We didnt encounter any of the bad service like other reviews said here. Pleased with the service.
I received an heirloom ring from my grandfather, and I took it to get cleaned. They cleaned it for free and taught me a little bit about how to care for the ring and what to expect if I wanted it polished. Quick and kind. Also, the place smelled great.
Reusch Jewelers is a US Jewelry Store based in Petoskey, Michigan. Reusch Jewelers is located at 427 E Mitchell St, Petoskey, MI 49770, USA.
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