The Petoskey Home Depot is the worst retail store I've ever dealt with. My wife and I purchased $7k in flooring from them and were lied to and deceived multiple times throughout the process. Whether it was intentional or just sheer incompetence, this type of customer service is simply not acceptable.
Once the order was placed, we were told that we could not actually schedule the install until the flooring arrived. They stated that it would arrive in about a week and the install would be approximately two weeks after that. This was a lie. The flooring took two weeks to arrive and then we were told that the earliest install they had open was a month and a half away.
Happily surprised to find the insulating board and supplies to weatherize our outside dog house. Had a snack while shopping.
Your employees were very helpful and had creative ideas to solve a problem I had with my project. I really appreciate the cart that I had so I could shop. Thank you for providing them so people with medical problems (like me) are able to be comfortable and find what they need, instead of having to get someone else to do the shopping. It brings a sense of freedom when you can do it on your own!
If you want to buy a stove or microwave or fridge, be sure to talk to the brown haired lady with glasses. I couldnt remember her name bit she pretty much knows everything, is not pushy and quite friendly
Can you believe that the home depot is 800 carpet installs behind, I can the carpet ordered was defective and had to reordered and then another 30 days to wait for install. Now we have to move the furniture back into the room only to move it back out and then back in. With all the high tech comm. available it only takes the store manager two days to figure it out, did I say he was one of three store managers, We are asking to be moved up the list for install and and compensation for moving furniture twice, all for defective carpet which sat on there floor for over three weeks. without checking it for quality as we were told before signing on the dotted line .I think the Home Depot can do better than this. Please get it together.
Finally, after the install was (kind of) completed, we call the store to discuss the compensation that we were promised on multiple occasions. At this point we were told that we would not be receiving any compensation. After weeks of attempting to contact store managers and HD's corporate office, it has become abundantly clear that they have no intention of discussing the compensation that were were promised. It is unacceptable that companies like this can deceive their customers like this and face zero repercussions for it.
Once measurements were completed, we had to return to the store on three separate occasions to review the order and correct errors before the order could be placed. Each time we were told that the flooring representative would call us with updates. This never happened. The flooring representative also informed us that we could schedule the install once the order was placed and the flooring would be installed in approximately two weeks. This was a lie.
At this point we considered returning the flooring and going elsewhere, but we were assured numerous times that once the job was finished "we will discuss compensation for all the hassles".
After the flooring materials took up our living room for a month and a half, the install was completed. The installers received incorrect information from Home Depot and ended up having to tear out our vinyl floor in the kitchen. Despite the fact that we specifically asked HD about this several times and were told it would be fine to lay the laminate over it.
I ended up unnecessarily shaving kitchen cabinets to account for the height difference above our fridge due to this. The installers also put the wrong color quarter round under our cabinets after HD forgot to give them the correct quarter round. Also, one of our closets was left without carpet because the measurements were still not correct after three attempts.
If you are searching for a company to meet your home improvement needs, I would highly recommend that you look elsewhere.
First, we purchased the home measurement and ended up having to have our home re-measure three separate times because they missed entire rooms and closets. This added up to around three weeks of delays and the measurements were still incorrect.
The Home Depot is a US Hardware Store based in Petoskey, Michigan. The Home Depot is located at 1700 Anderson Rd, Petoskey, MI 49770, USA.
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