I called to ask about a package that had scanned "arrival scan" in Petoskey that day. The package was very needed that day (fishing waders for a trip downstate later that day). I asked if they would be delivered that day (saturaday), was told they were scheduled to be delivered on monday. when I asked if I could pick them up, the young lady, I believe her name was Lisa, simply hung up on me, ( she had been quite annoyed sounding through out the phone call). I can understand if I can't pick them up, but simply, and politely, answer a simple question, don't hang up on your customer.
i have, on more than one occasion arrived at this location to simply drop off a prepaid package and the door was locked and they had closed 30+ minutes early with no notice. most recently, i stopped by this saturday at 2:25 (they close at 3:00) and the door was locked and the clerk behind the counter clearly saw me standing at the door and ignored me. i live nearly 30 minutes away and this is the closest location to me, so this is a very frustrating reoccurrence.
The Ups Store is a US Finance company based in Petoskey, Michigan. The Ups Store is located at 201 W Mitchell St, Petoskey, MI 49770, USA.
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